Terms & Conditions

Returns Policy

Our aim is zero returns and 100% customer satisfaction. We guarantee the best quality products and the highest quality customer service and we ensure that every product featured on our store adheres to the highest quality. Unhappy with the service provided or to discuss any issues, you may use the Chat function, Feedback form, or email kokab@radeya.biz. Below is our detailed returns policy. If you don't understand any part or need further clarification, feel free to contact us.

If the product does not adhere to quality / product specifications: If you are unhappy with your purchase for any reason due to the product's quality level / adherence to product specifications, you may return it for a full refund or exchange. Returns must be made within 30 days of receipt of product. Beyond thirty days of receipt of product, we cannot accept returns in any situation (unless covered by manufacturer's warranty).

If the product is damaged or defective when you receive it: In case a product is damaged or defective when you receive it, please contact us immediately to let us know the situation. Provide evidence that you received the product in unsatisfactory condition, such as photos / videos and full details of the defect. Try to return the product at the earliest possible for replacement, preferably within 7 days from date of receipt, but no later than 30 days from date of receipt. Product should not be used once you have determined that it is defective. Product should be returned in the original packaging and must be returned (postmarked) within 30 days of receipt. After 30 days, we cannot offer a refund.

Products under warranty: If the product is covered by manufacturer's warranty, it can be returned according to manufacturer's conditions, within the time allowed in the warranty agreement.

If you are unhappy with your purchase for any other reason: If you are unsatisfied with your purchase for personal reasons, you may contact our customer support department to discuss the issue. If approved, the items may be returned for a refund or replacement as long as it is used and in the original packaging. Some items may not be eligible for a refund if opened, such as earrings. 

If your request for returning a product was denied: If you feel that you are entitled to return a product  but were denied the privilege, please contact us via the feedback form so we can reassess your case. Please note that our aim is 100% customer satisfaction.  

Shipping

Products are shipped via secure cargo services and a tracking number will always be provided to track your shipment. Because our products are shipped from international locations, the item you purchase may take 1-3 weeks to deliver.

Lost Shipments

All items purchased are under carrier guarantee. If your shipment is lost, we will replace the item at no cost. 

Order Cancellation

You may cancel your order if the item has not been shipped. Please inform us immediately if you wish to cancel your order. Upon cancellation, you can choose to receive a full refund of amount paid or to receive a purchase credit that can be used toward your next purchase.